yes
sure the worse national service manager really was Bob Wiley--
he functioned by approving that his inner circle-- was allowed to lie and defraud the customer and their co workers,
so long as you didn't get him in trouble..
john tenbrink, thomas petterson, tom Bannach , fred plont, hil sybesma and many others at thermoton all used these a the principle for their behavior and management training
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